Privacy Policy

Emergency Maintenance Company, LLC doing business as EMCO Tech heating & cooling respects each individual’s right to personal privacy. We will collect and use information through our website only as disclosed in this statement. This statement applies solely to information collected on our website.

Information and Data Collection & Usage

The information collected by EMCO Tech will be used for internal purposes only. Our clients information never shared with or sold to third parties.

All customer’s information is protected with professional encryption electronic security measures including: secure servers, firewalls and SSL encryption.

Registered users and existing clients may receive communications or announcements from EMCO Tech about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you are given the option to to opt out and discontinue these communications.

Website Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

SMS Terms & Conditions

By providing your mobile phone number to EMCO Tech Heating & Cooling (“we,” “our,” or “us”), you consent to receive SMS text messages from us. These messages may include appointment confirmations, service reminders, technician arrival notifications, estimate follow-ups, and customer support responses. Message frequency may vary depending on your service needs. Message and data rates may apply.

Consent and Opt-In

You may provide consent by submitting your phone number through our website forms, over the phone with our staff, or in person when scheduling service. Your consent to receive SMS messages is not shared with third parties or affiliates.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After you send STOP, we will send one final confirmation message and then you will no longer receive SMS messages from us. To rejoin, reply START.

Help

If you need assistance, reply HELP to any message, call us at 215-366-1001, or visit emcocooling.com.

Data Privacy

We collect and store your phone number for the sole purpose of providing SMS communications related to your HVAC services with EMCO Tech Heating & Cooling. We do not share SMS consent or phone numbers with third parties or affiliates. For more information about how we collect, use, and protect your personal information, please review the rest of this Privacy Policy.

Message Content

SMS messages may include contact phone numbers, web links, or email addresses necessary for scheduling or service-related communications.

Contact Information

For questions about this SMS policy, please contact us at [email protected]
or 215-366-1001.

Note: This website content is for informational and promotional purposes only and is not technical or safety advice. Website text may contain inaccuracies or be updated without notice; EMCO Tech is not responsible for reliance on website content. Contact us for verified, current details and official guidance.